Potential Causes

• The database connection details are incorrect.

• Hevo’s IP addresses are not whitelisted.

• The database user authorizing the connection does not have sufficient permissions to access the database.

Suggested Actions

• Verify that the Database Host and or Database Port entered in the Configure your Source page are correct.

• Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the content for your PostgreSQL variant for steps to do this.

• Check that the Security Group and VPC subnet associated with the database allows access from all Hevo’s IP addresses for Amazon RDS databases.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.