Potential Causes

• The database connection details are incorrect.
• Hevo’s IP addresses are not whitelisted.

Suggested Actions

• Verify that the Database name entered in the Configure your Source page is correct.

• Verify that the Database Port entered in the Configure your Source page is correct.

• Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the following for more information:

  • Amazon RDS SQL Server

  • Azure SQL Server

  • Google Cloud SQL Server

• Set permissions for the respective SQL Server Source variant as follows:

  • Amazon RDS SQL Server

  • Azure SQL Server

  • Google Cloud SQL Server

  • Generic SQL Server

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.