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Zendesk Setup Guide

From Release 2.26, Hevo supports a new version of the Zendesk Source that uses a cursor-based pagination strategy. We recommend that you upgrade your Pipelines created before Release 1.95 to the new version by August 31, 2024, failing which the Pipelines will be paused. Refer to section, Migrating Pipelines to Upgraded Zendesk Source to know about the updates in objects and the steps to upgrade the Pipeline.

You can load the data of your Zendesk tickets and user information into the Destination of your choice using Hevo Pipelines.


See Also


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jul-29-2024 2.26 - Added section, Migrating Pipelines to Upgraded Zendesk Source.
- Updated section, Data Model to add information about new objects.
Jul-15-2024 2.25.2 Updated section, Data Replication to change the default ingestion frequency to 12 Hrs.
Mar-05-2024 2.21 - Updated the ingestion frequency table in the Data Replication section.
- Updated the Custom frequency for Full Load objects section with suggested frequencies for teams before and after Release 2.21.
Nov-28-2023 2.18 Added section, Custom frequency for Full Load objects to inform users about the option to change ingestion frequency for Full Load objects.
Dec-14-2022 NA Updated section, Configuring Zendesk as a Source to reflect the latest Hevo UI.
Dec-07-2022 NA Updated section, Data Replication to reorganize the content for better understanding and coherence.
Jul-12-2022 NA Updated section, Data Model to segregate objects according to the API they belong to.
May-10-2022 NA Updated the steps to generate the Zendesk API Token.
Feb-07-2022 1.81 - Organized content for clarity and coherence.
- Added section, Data Model and included the Zendesk Voice objects, calls, and legs that are supported from Release 1.81 onwards.
Jan-07-2022 1.76 Added information about reverse historical load in the Data Replication section.
Oct-25-2021 1.74 - Updated the Data Replication section with information about the list of objects that Hevo fetches and the historical and incremental data load.
- Added the Pipeline frequency information in the Data Replication section.
Last updated on Sep 04, 2024

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