Upgrading Pipelines from Token-based Authentication to OAuth

Effective Release 2.48.3, Hevo supports OAuth-based authentication for the Zendesk Source. If your existing Pipeline uses token-based authentication, you must upgrade it to OAuth to ensure uninterrupted data ingestion.

Once the upgrade is successful, data ingestion resumes from the last saved offset. No historical data is re-ingested, and no further action is required. Pipelines that continue to use token-based authentication may fail due to authentication issues.

Perform the following steps to upgrade your Pipeline:

1. Click Pipelines in the Navigation Bar.

2. In the Pipelines List View, select the Pipeline created with the Zendesk Source that you want to upgrade.

3. In the Pipeline Detailed View, click the Settings ( ) icon next to the Source name.

   

4. In the hover window that appears, click the Edit ( ) icon.

   

5. On the Edit Zendesk Pipeline connection settings page, click Authorize to authenticate your Zendesk account using OAuth.

   

6. If you are not already signed in to your Zendesk account, sign in when prompted. Otherwise, proceed to step 7.

   

7. Click Allow to authorize Hevo to access your Zendesk account data.

   

   You are redirected to the Edit Zendesk Pipeline connection settings page.

8. Click Test & Continue to test the connection to your Zendesk Source.

Your Pipeline is now upgraded to OAuth-based authentication.

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Data Replication

• Historical Data: In the first run of the Pipeline, Hevo ingests the data of the past one year for all the selected objects in your Zendesk account. From Release 1.76 onwards, for all existing and new Pipelines, Hevo ingests your historical data using the Recent Data First approach. This enables you to have quicker access to the most recent data.

• Incremental Data: Once the historical load is complete, data is ingested as per the ingestion frequency in Full Load or Incremental mode, as mentioned in the table below.

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Data Model

Hevo supports the Zendesk Support, Talk, and Help Centre APIs for fetching data for various objects.

Using the Zendesk Support API, the following tables (objects) are created in the Destination when you run the Pipeline:

Using the Zendesk Talk API, the following tables (objects) are created in the Destination when you run the Pipeline:

Using the Zendesk Help Center API, the following tables (objects) are created in the Destination when you run the Pipeline:

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