Potential Causes

• Hevo is unable to access the PostgreSQL server.

• Hevo’s IP address is not whitelisted.

Suggested Actions

• Whitelist Hevo’s IP addresses:

  1. Navigate to the PostgreSQL configuration file, pg_hba.conf. This file is generally found in the path: /etc/postgresql/<version>/main/.

  2. Add the Hevo IP addresses for your region or 0.0.0.0 to allow all IPs to connect:

      host    all             user_name           0.0.0.0/0              md5
  

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.