Potential Causes

• The database connection details are incorrect.

• Hevo’s IP addresses are not whitelisted.

Suggested Actions

• Verify that the Database Host entered in the Configure your Source page is correct.

• Verify that the Database Port entered in the Configure your Source page is correct.

• Verify that Hevo’s IP addresses are whitelisted. Refer to the Source setup page for more information.

  For Amazon RDS databases: Check that the Security Group and VPC Subnet associated with the database allows access from all Hevo’s IP addresses.

• Log in as a database user with the required privileges.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.