Potential Causes

• Hevo’s IP addresses are not whitelisted.
• Hevo is unable to connect to the database.

Suggested Actions

• Verify that the port entered in the Configure your Source page is correct.

• Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the Source setup page for more information.

• For MongoDB Atlas, refer to the detailed setup guide.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.