Potential Causes

• The database connection details are incorrect.
• Hevo’s IP addresses are not whitelisted.

Suggested Actions

• Verify that the hostname entered in the Configure your Source page is correct.

• Verify that the port entered in the Configure your Source page is correct.

• Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the Source configuration document for more information.

• For MongoDB Atlas, refer to the detailed setup guide.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.