Password and Account Lockout Policy

Hevo enforces the following password and account lockout policies to ensure the security of your Hevo account and identity.

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Password Policy

Your Hevo account password must:

• Be at least 8 characters long

• Include at least one uppercase letter (A–Z)

• Include at least one lowercase letter (a–z)

• Include at least one number (0–9)

• Include at least one special character, such as @, #, $

• Not be the same as your previous 10 passwords

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Account Lockout Policy

As a measure to deflect online password-guessing attacks, Hevo locks you out of your account for 30 minutes after 10 consecutive failed login attempts. You can retry logging in after the 30-minute lockout ends.

If you have forgotten your password, you can reset it by following the steps in section Resetting Your Password.