Error Summary

• Hevo is unable to establish connection to the database host.

Potential Causes

• The database connection details are incorrect.

• Hevo’s IP addresses are not whitelisted.

Suggested Action(s)

• Verify that the Database Host and Database Port entered in the Configure your PostgreSQL Destination page are correct.
  To do this, use the following command in the command prompt (on Windows) or terminal (on Linux or macOS) tool. For example, telnet 212.0.1.10 5432.

  telnet <db fdqn hostname/ip> <db_port>

  In case you want to change or correct the values, you can do it in the Configure your PostgreSQL Destination page.

• Verify that Hevo’s IP addresses are whitelisted.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.