Error Summary

• Hevo is not able to establish connection to the database using the credentials provided by the user.

Potential Causes

• The credentials of the database user authorizing the connection are incorrect.

Suggested Action(s)

• Verify that the Database User and Database Password entered in the Configure your PostgreSQL Destination page for the authorizing user are correct.

  To do this, use the following command in your SQL client such as psql.

  psql -h <host fdqn/ip> -p 5432 -U <user> -d <database>

  Replace the placeholder values in the commands above with your own. For example, <user> with jacobs.

  After that, you are prompted to enter your database password. Enter your password to check whether it is correct.

• Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.