Potential Causes

• The Snowflake account is disabled.

• Hevo’s IP addresses are not whitelisted.

Suggested Action(s)

• Verify that the Snowflake account is active, and billing is enabled.

• Verify that Hevo’s IP addresses for your region are whitelisted in Snowflake. Perform the following steps to whitelist Hevo’s IP addresses:

  1. Log in to your Snowflake instance.

  2. Click Admin, click Security, and then click Network Policies.

  3. Click New Network Policy, and specify the following settings:

     

     • Policy Name: A unique policy name of your choice. Read Identifier Requirements to know the constraints for a policy name in Snowflake.

     • Allowed IP Addresses: The comma-separated IP addresses of your Hevo region. Hevo provides support for the following regions:

       • Asia region IP address: 13.228.214.171 , 52.77.50.136

       • Australia region IP address: 13.210.251.57, 13.238.136.87

       • EU region IP address: 18.193.42.189, 52.59.118.71

       • Indian region IP address: 13.235.131.126

       • US region IP address: 35.170.232.243, 52.86.82.26

       • US2 region IP address: 44.233.140.106, 44.241.236.118

  4. Click Create Network Policy.

  5. Click Activate Policy.

     

     The Hevo IP addresses are successfully whitelisted.