Applies To	FTP/SFTP Source
Error Message Text(s)	Failed to parse the file. Please re-check the file format or contact support

Potential Causes

• The Source file Hevo tried to ingest is corrupted or of the wrong format.

Suggested Action(s)

• Verify that the Source file is of the expected format.

• Verify that the value of the File Format setting of your Pipeline is of the expected file format. To do this:

  1. In the Pipeline Overview page, click the Settings ( ) next to the Source name.

     

  2. In the Edit FTP/SFTP Pipeline connection settings page, ensure that the file is of the expected format.

     

  3. Click TEST & SAVE.

• Contact Hevo Support if you want Hevo to skip the incompatible files.