Error Summary

• Hevo Edge is unable to connect to the configured PostgreSQL Source.

Potential Causes

• The database connection details are incorrect.

• Hevo’s IP address(es) for your region is not added to the database IP allowlist.

• The database user authorizing the connection does not have sufficient permissions to access the database.

• The database Source is terminating the connection.

Suggested Actions

• Verify that the database connection settings, such as the Database Host and Database Port, specified in the Source configuration screen are correct.

  Note: The default port for any PostgreSQL database is 5432. You can confirm the port number of your database with the database administrator.

• Verify that your Source database is publicly accessible and connections from the public Internet are allowed on the database port.

• Specify the public IP address of your database as the Database Host.

• Check if Hevo’s IP address(es) for your region is added to the database IP allowlist.

• Verify that the Security Group and VPC subnet associated with your Source database allow access from all Hevo’s IP addresses for Amazon RDS databases.

• Ensure that the Database User specified in the Source configuration screen has the required permissions to access the specified database.

• Try connecting to your Source database through an SQL client, using the information provided on the configuration screen.