Understanding Billing Cycles
Hevo aligns all billing cycles across customer accounts to start at 12:00 AM (UTC) following the end of a trial or a change in subscription. This prevents overlapping invoices, especially when changes occur mid-day, and provides clear, predictable billing. The table below outlines how Hevo manages billing across different scenarios:
| Scenario | Hevo Behavior | Example | Grace Period |
|---|---|---|---|
| Subscribing Before Trial Ends | Trial continues uninterrupted. Paid subscription begins at 12:00 AM (UTC) the day after the trial ends. | If your trial starts on June 1, 2025, at 3:00 PM and ends on June 14, 2025, at 3:00 PM, and you subscribe on June 10, your billing cycle starts on June 15, 2025, at 12:00 AM. | Yes, from the trial end time until the billing start time. The usage during this time is not charged. |
| Subscribing After Trial Ends | Billing begins at 12:00 AM (UTC) the day after the subscription is activated. | If your trial ends on June 14, 2025, and you subscribe on June 15, 2025, at 3:00 PM, your billing cycle starts on June 16, 2025, at 12:00 AM. | Yes, from the subscription time until the billing start time. The usage during this time is not charged. |
| Changing Billing Frequency (such as Monthly to Yearly) | - Current subscription is canceled. - A prorated credit is issued for unused time and applied to the next invoice. - A new subscription starts at 12:00 AM (UTC) on the day after the change. - The credit is applied to the new invoice. |
If your monthly billing starts on June 5, 2025, at 3:00 PM, and you switch to a yearly plan on June 19, 2025, at 4:00 PM, your new cycle begins June 20, 2025, at 12:00 AM. | Yes, from the time of the change until the new billing start time. The usage during this time is not charged. |
| Subscribing via Marketplace (AWS, GCP) | - Billing follows the marketplace expiration timestamp. - Marketplace manages frequency changes and invoices. - If canceled, usage is metered until the expiration timestamp; Events after expiry are sidelined. |
Not applicable | No, the marketplace sets exact billing times. |
See Also
- Free Product Trial
- Setting up Pricing Plans, Billing, and Payments
- Subscribing to Hevo via AWS Marketplace
Last updated on Aug 11, 2025